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Trust & About

Mallaro is a store-first platform: a local shop rents its own online store — in the app, on the website, with a shareable store link and an order-management panel — for a monthly subscription. We do not take a commission on sales.

What Mallaro is

Mallaro is not a generic marketplace catalogue. Each shop has its own store page, products, hours, delivery area, and policies. Customers browse shops the way they browse a mall.

How stores are approved

A store is not listed publicly until it is ready. We check: real phone or WhatsApp, genuine product photos and prices, a matching category, and return plus delivery policies. Empty or misleading stores stay hidden.

Customer protections

You see the shop name, hours, delivery area, and policies before you order. Cash on delivery is the default. Keep your order number and the phone you used at checkout to track the order. If a store is closed, you can still browse — checkout warns you before you pay.

How to report a problem

If an order, product, or store is wrong, contact Mallaro support with the order number and shop name. We take reports of fake products, unreachable shops, and policy problems seriously.

Support hours

Support is available on WhatsApp and email during local business hours. We reply as soon as we can the same day.

Help & support

Policies

Report a problem